Bristol Airport has been the target of an unknown ransomware hack. It specifically hit Ryanair departure boards and staff have confirmed that no ransom money has been paid to get the screens back online.
Similar to the Gatwick Airport’s blank departure boards a few weeks ago, Bristol Airport have now been reduced to writing up flight times and gates on whiteboards and pieces of poster paper as well.
Here’s Ross Christie’s photo of his journey at Bristol on Friday 14th September.
— Ross Christie (@rossachristie) September 14, 2018
Spokesman James Gore said: “We believe there was an online attempt to target part of our administrative systems and that required us to take a number of applications offline as a precautionary measure, including the one that provides our data for flight information screens.
“That was done to contain the problem and avoid any further impact on more critical systems.
“The indications are that this was a speculative attempt rather than targeted attack on Bristol Airport.”
There has been high praise for the airport staff keeping passengers up to date by writing on whiteboard pens where the screens usually display information.
In many cases, airlines stepped in to support their passengers offering their apps as alternative ways of staying clued up to flight numbers and gates.
— Julieanne McMahon (@julieanne_mc) September 14, 2018
All screens are now back and working and Bristol IT Staff are working hard to protect their software in case of future attacks.
No flights were disrupted because of this fault but if you have experienced delays or cancellations, see what to do in an emergency at Bristol Airport and how you can claim compensation.