Bristol Airport has officially been voted the best in Europe for its overall customer service including; cleanliness, security and ambience.
The airport bagged the award from the trade body Airport Council International after being fully assessed on many aspects covering customer service. The Airport Service Quality Awards also recognises airports around the world on best experiences based on customer opinion, which contributed to Bristol picking up their award.
Bristol Airport ranked first in its category of ‘5-15 million passengers’, after travellers through the airport rated their experience across 37 different areas.
But this is not Bristol’s first taste of success. Last year the airport was voted best of its size in the ‘5-10 million’ category (look at that growth!) after investing in infrastructure, staff training and public transport links. The airport has also been recognised for their modern security search facilities as well as environmental strategy towards carbon neutrality.
Dave Lees, chief executive of Bristol Airport, said: “We are delighted to announce that ACI have recognised Bristol Airport as a winner.
“This is the first year we have won the award and it is an outstanding achievement which highlights the dedicated and continued hard work of all the teams at Bristol Airport.”
The airport is currently going through an expansion phase in order to increase its size to allow up to 12 million passengers through its doors each year, while currently standing at 10 million. The upgrade work includes; proposals to build a new covered pedestrian walkway at the front building as well as more parking spaces and a new road layout entering the site.
Plans have officially been submitted to North Somerset Council, and will create more than 1,000 jobs within the local area.